Case Studies

Company Background: Snowhite has established itself as one of the leading showrooms in the Gulf. The phenomenal surge of Snowhite with a total of 15 showrooms across the Gulf and the tremendous backing it has earned from discerning customers is ample testimony to its popularity and reach. During the last one decade, Snowhite has set operations in UAE, Kuwait, Qatar, Bahrain and lately in Al Ain. Challenge: Snowhite’s primary retail application, which handled everything from inventory management to customer relationship management, was running on an outdated on-premises server. The old infrastructure posed several challenges: Performance Issues: The aging server could not handle peak loads, leadingRead More →

Executive Summary This case study explores the journey of migrating SAP servers from on-premise infrastructure to Microsoft Azure Cloud for a leading Perfume manufacturer and distributor. The company faced significant performance issues and power failures with its on-premise setup, impacting business operations. The migration to Azure Cloud provided a scalable, reliable, and high-performance solution that addressed these challenges effectively. Background Customer: A leading Perfume manufacturer and distributor with both physical outlets and an online presence. Industry: Perfumes Current Setup: SAP servers hosted on-premises.  Location: Multiple retail outlets across the country with a centralized IT infrastructure Business Overview: The company’s operations heavily depend on SAP serversRead More →

PGI is one of Asia’s leading scrap metal processors, with business operations around the globe. Growing fast, the company’s transactions were increasing daily and control over finances was becoming more difficult to handle. Turning to Pinnacle, PGI quickly implemented SAP Business One, returning total control to management. “We were growing fast as a company, and our existing software could not scale up with us. SAP Business One had all the capabilities we were looking for. It was futureproof.” Before: Challenges and Opportunities PGI was growing fast, and their previous software could not scale accordingly. Management was having difficulties capturing and analyzing the increased daily transactions.Read More →

Dresser Inc, a Multinational Company, provides a wide range of technology, products, and services used for developing energy and natural resources. Dresser Inc was acquired by General Electric in October 2010.   Pinnacle has been providing extensive support to Dresser / GE for the past 8 years for Orion ERP Implementation and development support. Pinnacle has recently completed the Integration between Oracle Applications R11i E Business Suite and Orion Application. In addition, a Cloud solution has been implemented. Pinnacle installed Oracle database in the cloud; used Citrix solution, automated the backup and recovery of Oracle database; deployed and scheduled the program to integrate Oracle Applications R11iRead More →

Kingston Holdings was established in 1996 and is head­quartered at the industrial capital of the UAE, Sharjah International Airport Free Zone (SAIF Zone). With multiple business arms, Kingston Holdings is involved in manufacturing, regional distribution, third-party logistics, headhunting, smart home solutions, advertising, me­dia promotions and project development. Kingston Holdings’ international partnerships include Pierlite Middle East, Rexton Technologies Middle East, GP Battery Marketing Middle East, Glen Dimplex Middle East and Xpelair India. For the new Head Office in Sharjah Airport Free Zone, a complete high performance network infrastructure was required. A scaleable network design was required and as much as possible, elements from the existing infrastructureRead More →

Danway provides complete and total solutions in the fields of Electromechanical Engineering, Power Distribution, Building Automation, Interiors, Industrial and retail systems in UAE and other GCC countries for over 35 years. It is one of the leading Engineering firms in the Middle East. Pinnacle was selected as the IT solution provider to redesign their IT Infrastructure to provide them the platform for growth. They had a legacy IT system and was struggling to cop up with the growing business’ requirements. We did an in-depth study of their infrastructure, after understanding the business requirements and presented a high-performance design, utilizing their existing infrastructure as much asRead More →

NMC is the largest private healthcare chain in the United Arab Emirates. NMC Health is headquartered in Abu Dhabi and has branch hospitals in Dubai, Sharjah, Umm Al Quwain and Al Ain. NMC has two main branches of business, NMC Healthcare and NMC Trading. NMC Healthcare has been UAE’s trusted healthcare partner for over 40 years and treats over 2.4 million patients a year from various parts of the world. The Healthcare business comprises of Hospitals, Medical Centres, Pharmacies and Day surgery centres. Pinnacle was involved in restructuring of the server infrastructure at NMC HO Datacenter. We designed, proposed and implemented a complete virtualized serverRead More →

The Shattaf Group, one of the leading business groups in UAE with extensive interests in the fields as diverse as Steel Manufacturing and Trading, Finance & Money Exchange, Jewellery Retail and Real Estate, selected 3i Infotech’s ORION ERP with implementation partner as Pinnacle Computer Systems LLC. Shattaf Steel Industries is the flagship company under Shattaf Group of Companies; a long trusted name in the UAE having varied business interests. The Company has been in operation since the last 30 years. They import reinforcement steel from Turkey and Qatar, of all sizes, directly from the manufacturers to ensure quality and timely deliveries. The group also manufacturesRead More →

Lake Cement, Tanzania is the first cement manufacturer in Tanzania, Africa to have its own power plant and vertical roller mill. The company currently operates a 10MW coal fired power plant. The integrated cement manufacturing unit, spread in an area of over 100 hectares, is the most modern, fully automated and energy-efficient plant of its kind in East Africa. The Plant, with a capacity of 500,000 Tons per annum, is located at Kimbiji village in Temeke District; just 45 km south of Dar es Salaam’s central business district. Pinnacle did a detailed study of their business requirements, designed the solution including backend integration to existingRead More →