Call Center Solutions

With Dubai now being an internet city with technological developments, call centers that once used conventional/outdated solutions for their business have now slowly begun to use technically sound and upgraded call center solutions. This means the integrated range of media, data channels and multi-channel contact centers have substituted traditional call center solutions hence creating a unified contact center environment which includes:

• IP networks
• IP-based voice applications
• Multichannel services on converged networks, including video, text, voice, instant messaging, email, Web collaboration
• Customer relationship management

We pride ourselves as the leading call center outsourcing company in Dubai. With the use of Pinnacle’s smart unified communication systems in Dubai, smart call center solutions are provided to your call center. This will help your call center be integrated and comprehensive and help in the transition from a conventional solution to a modern, dynamic and multi-channeled call center environment. Our scalable IT infrastructure in Dubai is designed to help your business seamlessly handle all types of customer interaction, making sure your customers have access to the right resources all the time.

CALL CENTER SOLUTIONS IMPROVE ENTERPRISE PRODUCTIVITY AND CUSTOMER EXPERIENCE

Easy to deploy & use, our call center services in Dubai are supported by a robust communication system. This will help to ensure secure and seamless customer interactions. Designed with intelligent routing and resource selection features, it helps you match the right agents with particular skills for customers with specific needs. Our call center services in Dubai help your employees serve customers better, helping your enterprise deliver the best user experience to their customers.

What’s more, Pinnacle’s IT support Dubai platform allows you to designate a single pool of agents beyond geographical boundaries to assist customers through their preferred contact channel. Expanding customer service channels to include instant messaging, SMS, email, social media, and voice or audio can help you deliver the best customer experience all the time. Improving your call center efficiency is vital for delivering a better customer experience every time. Outstanding personalized customer experience would mean more business and deliver huge benefits in the form of customer loyalty and brand promotion, giving you an edge over the competition.

BETTER WORK EFFICIENCY

Through the use of our call center services in Dubai, supported by smart IP telephone systems, your call center agents can work efficiently by leveraging instant messaging capabilities. This will help customers connect with experts faster, which will, in turn, help in resolving queries efficiently. As a result, a single agent can handle simultaneous customer requests irrespective of the customer’s communications channel.

Historical and real-time reporting helps your agents and managers to determine your most valuable customers, analyze customer trends, understand customer behaviour, establish performance benchmarks and see how customers are being served. Accordingly, you can align your business goals with customer service and marketing campaigns and thus improve the efficiency of your call center.

STATE-OF-THE-ART CONTACT CENTER

The Pinnacle Unified Contact Center Enterprise is dedicated to providing a cutting-edge IP-based call center solution in Dubai that allows secure, seamless integration of voice applications with web applications to improve business efficiency, productivity, and customer service. We design call center solutions by analyzing the main requirements and critical resources needed by call centers in Dubai.

Customers always expect excellent service that’s reliable and ideal for their business.  At Pinnacle, we are aware of what customers expect as a solution for their business. We being one of the leading call center outsourcing companies in Dubai, provide the best call center services in Dubai. Our solutions are integrated and will enable you to meet customer expectations and avail a full range of capabilities to deliver exceptional customer service, thus helping businesses double their revenue streams.