IT Support Services

IT SUPPORT & OUTSOURCING COMPANY IN DUBAI

RELIABLE AND RESPONSIVE IT SUPPORT SERVICES TO KEEP YOUR SYSTEMS RUNNING SMOOTHLY AND YOUR BUSINESS THRIVING

IT SUPPORT SERVICES

IT OUTSOURCING COMPANY IN DUBAI, UAE

QUICK IT SUPPORT SERVICES IN DUBAI. OUR IT HELPDESK SERVICES ARE OPEN 24/7

We are a IT support Outsourcing company in Dubai with 20 years of experience in providing quality IT support services to different businesses in Dubai, UAE. Over our years of experience and IT support in Dubai, we’ve ensured that our clients have trusted and continued availing our service of providing quality IT Support services in Dubai. Thus, this outsourcing company in UAE have managed to earn the name of being a committed IT service company providing support consultants in Dubai. We also offer 24/7 IT Helpdesk services for issues that need to be addressed instantly.

We are an experienced IT helpdesk support and outsourcing company based in Dubai. Our successful infrastructure outsourcing enables us to provide IT helpdesk support services to clients in Dubai.

Outsource your company to Pinnacle IT services and gain the benefits of availing quality IT support services in Dubai. As one of the leading IT service companies in Dubai, you can expect IT support and helpdesk services through annual, adaptive support and IT maintenance company contracts in Dubai. These will include regular onsite visits, remote IT support on-demand assistance, disaster planning and recovery as well as rapid response capabilities. We are currently one of the best infrastructure outsourcing companies in Dubai offering 24/7 remote monitoring and support services.

OUR IT SUPPORT SERVICES IN DUBAI IN A NUTSHELL

Remote Monitoring and Support: 24/7 remote monitoring of the critical IT environment and remote support to respond to safeguard your investments, address issues, and ensure no critical system downtime. 

Annual Maintenance and Support Contracts: Customized service contracts to suit your requirements including onsite, remote, rapid response, and incident based services.

Managed IT Services: Outsource IT Management/Helpdesk and resources (long and short term)

Extended Warranty for your IT Equipment in Dubai: Enhanced cover for critical IT equipment.

Consultancy Services: Requirement Analysis, Network Design, RFQ creation, ISP service offerings, IT security audit, IT staffing, IT infrastructure setup and relocation, and training

“SAP Business One has facilitated both our ease of doing business and financial reporting.”

H-Energy

Mr. Ravi Hirisave

CFO, H-Energy Middle East Group

Pinnacle
2018-08-12T12:41:02+04:00

Mr. Ravi Hirisave

CFO, H-Energy Middle East Group

H-Energy
“SAP Business One has facilitated both our ease of doing business and financial reporting.”
“Pinnacle’s offer of SAP Business One was extremely cost effective compared to other solutions available in the market.”

Dubai Green Fund

Mr. Sandeep Potkar

CFO, Dubai Green Fund Investments LLC

Pinnacle
2018-08-12T12:42:06+04:00

Mr. Sandeep Potkar

CFO, Dubai Green Fund Investments LLC

Dubai Green Fund
“Pinnacle’s offer of SAP Business One was extremely cost effective compared to other solutions available in the market.”
“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"
EMI Music Arabia

EMI Music Arabia

Sunil Balasubramanyam

Finance Analyst - EMI Music Arabia

Pinnacle
2018-08-12T12:43:58+04:00

Sunil Balasubramanyam

Finance Analyst - EMI Music Arabia

EMI Music Arabia
“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"
"We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".
USCO ITR

USCO-ITR

P. C. Roy

Finance Manager - ITR Middle East FZCO

 

Pinnacle
2018-08-13T10:55:23+04:00

P. C. Roy

Finance Manager - ITR Middle East FZCO

 

USCO-ITR
"We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".
"Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control!
The Academy for Sales

The Academy for Sales

Ramez Helou

Founder & CEO - The Academy for sales Excellence Management Consultancy

Pinnacle
2018-08-13T11:02:53+04:00

Ramez Helou

Founder & CEO - The Academy for sales Excellence Management Consultancy

The Academy for Sales
"Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control!
"We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."
Link-Viva

Link Viva

Niousha Ehsan

Managing Director - Link Viva

Pinnacle
2018-08-13T11:14:49+04:00

Niousha Ehsan

Managing Director - Link Viva

Link Viva
"We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."
"We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."
FLC-Marketing

FLC-Marketing

Ganesh Iyer

Marketing Partner - FLC Marketing

Pinnacle
2018-08-13T11:17:21+04:00

Ganesh Iyer

Marketing Partner - FLC Marketing

FLC-Marketing
"We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."
"I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".
IndiGo

IndiGo

Joshi Tekraj

IT Manager - Indigo Airlines

Pinnacle
2018-08-13T12:07:31+04:00

Joshi Tekraj

IT Manager - Indigo Airlines

IndiGo
"I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".
"Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative in solving our customized solutions and running our business in a much faster and effective way. Since we are happy with the team and the product, we have upgraded the product to a more convenient, faster and effective solution for our line of business".
USCO ITR

USCO ITR

P. C. Roy

Finance Manager, ITR Middle East FZCO

Pinnacle
2018-08-13T12:09:12+04:00

P. C. Roy

Finance Manager, ITR Middle East FZCO

USCO ITR
"Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative in solving our customized solutions and running our business in a much faster and effective way. Since we are happy with the team and the product, we have upgraded the product to a more convenient, faster and effective solution for our line of business".
"We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime".
FLC-group

FLC-group

Ganesh lyer

Managing Partner – FLC

Pinnacle
2018-08-13T12:10:11+04:00

Ganesh lyer

Managing Partner – FLC

FLC-group
"We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime".
"Pinnacle has the technical expertise and mindshare we needed coupled with flexibility in the level of support for software solutions. They are quite responsive, prioritizing important issues that arise and dealing with them quickly and effectively".
Kenz-HyperMarket

Kenz-HyperMarket

Jubin

IT Manager – Kenz

Pinnacle
2018-08-13T12:10:58+04:00

Jubin

IT Manager – Kenz

Kenz-HyperMarket
"Pinnacle has the technical expertise and mindshare we needed coupled with flexibility in the level of support for software solutions. They are quite responsive, prioritizing important issues that arise and dealing with them quickly and effectively".
"When it came to our computer system, we were more than willing to find a qualified system integrator to provide us with the right solutions and handle it for us. Since we didn't have the need for a full-time person, Pinnacle was a perfect fit! They reduce so much of our administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have because of their work is something I would recommend to anyone!"
JVC-Kenwood

JVC-Kenwood

Rajesh Babu

HR and Administration Manager

Pinnacle
2018-08-13T12:11:46+04:00

Rajesh Babu

HR and Administration Manager

JVC-Kenwood
"When it came to our computer system, we were more than willing to find a qualified system integrator to provide us with the right solutions and handle it for us. Since we didn't have the need for a full-time person, Pinnacle was a perfect fit! They reduce so much of our administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have because of their work is something I would recommend to anyone!"
"IFFCO has had a strong association with Pinnacle, primarily in the area of providing resources for Application support. We have always found the resources of Pinnacle very committed. There is also a very high flexibility of Pinnacle in their approach to a customer. They continue to remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."
IFFCO

IFFCO

Joydeep Roy

Director of IT - IFFCO

Pinnacle
2018-08-13T12:12:40+04:00

Joydeep Roy

Director of IT - IFFCO

IFFCO
"IFFCO has had a strong association with Pinnacle, primarily in the area of providing resources for Application support. We have always found the resources of Pinnacle very committed. There is also a very high flexibility of Pinnacle in their approach to a customer. They continue to remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."
"I probably wouldn't have used Pinnacle if it wasn't for the knowledge, promptness and expertise in the products we use from them. They evaluated our existing solutions, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps"
Culligan

Culligan

Arif Mohammad

IT Manager, Culligan

Pinnacle
2018-08-13T12:13:20+04:00

Arif Mohammad

IT Manager, Culligan

Culligan
"I probably wouldn't have used Pinnacle if it wasn't for the knowledge, promptness and expertise in the products we use from them. They evaluated our existing solutions, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps"
"Pinnacle Smart Technologies sets the bar very high in quality of product, service and pricing. They strive to re-invent themselves to keep pace with the changes and advancements in technology. I can always count on my account manager to provide me with good solutions I need at any point of time".
Promise Insure

Promise Insure

Ajeesh Chandran

IT Manager - Promise Insure

Pinnacle
2018-08-13T12:17:06+04:00

Ajeesh Chandran

IT Manager - Promise Insure

Promise Insure
"Pinnacle Smart Technologies sets the bar very high in quality of product, service and pricing. They strive to re-invent themselves to keep pace with the changes and advancements in technology. I can always count on my account manager to provide me with good solutions I need at any point of time".
“The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”
DANS-Dubai Air Navigation Services

DANS-Dubai Air Navigation Services

Dubai Air Navigation Services

Pinnacle
2018-08-13T12:37:08+04:00

Dubai Air Navigation Services

DANS-Dubai Air Navigation Services
“The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”
“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”
Du Pont

Du Pont

Mahir Ciftcibasi

TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

Pinnacle
2018-08-13T12:44:51+04:00

Mahir Ciftcibasi

TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

Du Pont
“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”
"With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."
Cartalyst Food Solutions

Cartalyst Food Solutions

Bobby Kapoor

Chef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC

Pinnacle
2018-08-13T15:14:05+04:00

Bobby Kapoor

Chef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC

Cartalyst Food Solutions
"With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."
"Thank you for your Outstanding Leadership & Project Management. Despite challenging timeline and many deliverables, Pinnacle team remained flexible to accommodate the needs of our business. Thank you for driving operational excellence, partnering with us to make interactions easier and delivering solutions together"

Majan Printing and Packaging Company LLC

Majan Printing and Packaging Company LLC

Gaffar Riayaz

IT Manager, Majan Printing and Packaging Company LLC, Ras Al Khaimah

Pinnacle
2019-01-31T12:49:42+04:00

Gaffar Riayaz

IT Manager, Majan Printing and Packaging Company LLC, Ras Al Khaimah

Majan Printing and Packaging Company LLC
"Thank you for your Outstanding Leadership & Project Management. Despite challenging timeline and many deliverables, Pinnacle team remained flexible to accommodate the needs of our business. Thank you for driving operational excellence, partnering with us to make interactions easier and delivering solutions together"
"We are highly impressed with the quality of IT support from Pinnacle over the years. Their skills in project implementation and responsiveness in after-sales support is outstanding. Wishing Pinnacle continued success."

Seven Seas Steel Industries LLC

Seven Seas Steel Industries LLC

Rinesh Rathnakumar

IT Manager, Seven Seas Steel Industries LLC

Pinnacle
2019-01-31T12:57:24+04:00

Rinesh Rathnakumar

IT Manager, Seven Seas Steel Industries LLC

Seven Seas Steel Industries LLC
"We are highly impressed with the quality of IT support from Pinnacle over the years. Their skills in project implementation and responsiveness in after-sales support is outstanding. Wishing Pinnacle continued success."
" I have found Pinnacle to be very easy to work with, flexible to accommodate our varied requirements. Their SAP Sales and Support team is reliable and dependable, knowledgeable about our Automotive industry. Pinnacle’s long-standing expertise, for over two decades, in ERP and IT Infrastructure solutions made it easy for us to choose them."


Livonia International

Sunil K Menon

Chief Financial Officer, Livonia International

Pinnacle
2019-07-24T13:52:42+04:00

Sunil K Menon

Chief Financial Officer, Livonia International

Livonia International
" I have found Pinnacle to be very easy to work with, flexible to accommodate our varied requirements. Their SAP Sales and Support team is reliable and dependable, knowledgeable about our Automotive industry. Pinnacle’s long-standing expertise, for over two decades, in ERP and IT Infrastructure solutions made it easy for us to choose them."
"Pinnacle’s 27 years in UAE with a large customer base, gives us great comfort to trust our IT with them. We have found them extremely easy to deal with."


Fazil V Shaik

IT In-Charge, AMEA Power

Pinnacle
2021-12-29T10:23:21+04:00

Fazil V Shaik

IT In-Charge, AMEA Power

"Pinnacle’s 27 years in UAE with a large customer base, gives us great comfort to trust our IT with them. We have found them extremely easy to deal with."
"Pinnacle has grown with us over the last decade or more, being flexible to our unique requirements, ensuring projects are well implemented with least interruption to business."


danway-logo

Manager,

DANWAY Electrical & Mechanical Engineering LLC

Pinnacle
2021-12-29T10:30:33+04:00

Manager,

DANWAY Electrical & Mechanical Engineering LLC

danway-logo
"Pinnacle has grown with us over the last decade or more, being flexible to our unique requirements, ensuring projects are well implemented with least interruption to business."
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Pinnacle