There is a significant rise in the number of travelers worldwide. As a result, travel companies have become more active to grab their share of the travel segment. As the number of travelers increases, travelers ask for a customized vacation experience and even depend on them to take care of their passport and visa requirements. The biggest challenge is to efficiently scale operations to meet the rising demand. In addition to this, travel companies must be agile enough to process orders and payments speedily while complying with travel regulations. Not to mention, customers look for personalized offers and the best prices. While all of these activities are dependent on manual intervention, that raises the cost of operations and even causes significant delays for customers. To improve efficiency, travel companies are turning towards process automation solutions to overcome their biggest challenges, optimize performance, and enhance their value chain.
How Process Automation in Travel Can Help
Robotic Process Automation (RPA) can play a significant role in improving the efficiency of otherwise repetitive, time-consuming, and rules-based processes. Automation can take up the manual tasks of tracking payments, processing orders, managing data, and communicating with customers.
Personal information database
RPA can enter and update passenger name records on behalf of travel agents accurately and efficiently. RPA bots can also update ticket cancellations quickly and make the refund process quick and efficient, so the travel management system goes on smoothly.
Improved regulatory compliance
RPA software robots can seamlessly process a customer’s booking and personal information and record the details in a central log for easy access for audit. Regular monitoring is possible when the details sit on a central server, where they can be regularly updated according to changes in travel regulations.
RPA automates compliance tasks that are repetitive, thus eliminating error and reducing the risk of non-compliance with the prescribed workflows.
Scalability
With Robotic Process Automation , scaling up or down is no hassle to match growth in travel demands. Automated workflows are easy to replicate and distribute across different departments and locations. As a result, the risk of manual error is reduced as manual work is automated and taken over by RPA. Scalability helps travel agencies efficiently respond to any fluctuations in customer demand without delay.
Cost reduction
RPA software can handle several processes together, thus reducing the need for manual intervention or implementation of enterprise software. This translates into significant savings and a quick return on investment. As a result, travel companies can share the profit with customers by bringing the cost of service down.
Error reduction
RPA bots can work like a hotel manager and do all the tasks, from booking to allowing employees time for core competencies and taking business to a higher pedestal than spending time on data processing. With the Bot performing repetitive rules-based tasks, there are significant time and cost savings. Additionally, the chances of error are reduced considerably.
Data validation
Automation makes the process of uploading scanned documents easier. Robots can use intelligent data capture for signature verification and validation. Even the process of approval or rejection of applications can be automated. This helps in the easy organization of data.
Robotic Process Automation, in the travel industry has plenty of benefits. From improving customer service to boosting efficiency and productivity, process automation solutions can reduce errors and costs, increase savings, and improve service quality.
