IT SUPPORT AMC DUBAI

IT ANNUAL MAINTENANCE CONTRACT IN DUBAI

24/7 SUPPORT SERVICES | EMERGENCY & REMOTE SUPPORT | 20+ YEARS EXPERTISE

NEED ANNUAL IT MAINTENANCE CONTRACTS FOR YOUR BUSINESS?

Send us your requirements and we’ll arrange for a FREE Demo!





For job opportunities, send resume to careers@pinnacledxb.com

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ADVANTAGES OF IT ANNUAL MAINTENANCE CONTRACT IN DUBAI

  • Benefit from our expertise, skills & experience
  • Relieve yourself from stress, cause by difficult IT issues
  • Enjoy an increase in productivity by eliminating system failures
  • Experience a better staff compatibility & constant support
  • Take advantage of our flexible IT Contracts
We offer Remote or Onsite, IT Support Services in Dubai.
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BENEFITS OF IT REMOTE SUPPORT SERVICES IN DUBAI

  • Allows us to manage & fix your issues from any location
  • We solve your Issues faster, by eliminating time-consuming commutes
  • You can reduce your costs by omitting on-site visit charges
  • No disruptions to your routine operations, as we work behind the scenes
  • We are flexible and always at your service, 24/7
  • Monitor our work-in-progress with our exceptional communication skills
  • We collaborate easily with your tech as well as non-tech executives
  • Keep your sensitive data protected within your own secured Firewall.

BENEFITS OF IT ONSITE SUPPORT SERVICES IN DUBAI

  • Deal with many hardware problems that are remotely inaccessible
  • We can personally train your executives to deal with recurring tech issues
  • We help you diagnose and avoid future problems with closer inspections
  • We initiate routine check-ups and maintenance
  • We solve all your IT & networking Issues associated with office relocation

EXPERTS IN THE FIELD

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With a wealth of experience & expertise we possess the caliber to diagnose and deliver solutions efficiently and economically.

STAFF COMPATIBILITY

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We assign you the right IT professional from our resource of experts, helping you maintain long term business relationships.

FLEXIBLE CONTRACTS

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We offer different types of contracts that suit your requirement. We help you choose the best contract for your business.

IT ANNUAL MAINTENANCE IN DUBAI: THE NEED OF THE HOUR

Servers must always be up and running for the smooth functioning of your business online. The downtime of servers can be a cause for great concern for an organization. However, IT annual maintenance can save you headache of successive halts. As the leading information technology company in Dubai, we offer annual maintenance Dubai services and take responsibility of ensuring that your server and IT equipment continue to run efficiently and deliver quality performance all the time. If you are a startup, faced with stiff competition from big enterprises, you don’t want to lose out to the competition due to continuous errors or malfunctioning of your IT devices? It is here that you can benefit from annual maintenance contracts UAE for IT support.

IT ANNUAL MAINTENANCE CONTRACT FOR IT SERVICE: OUR APPROACH

We alternatively address the problem through remote service. In case if time is a constraint businesses can avail of this service.
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EXPERIENCE AND TRUST REFLECTED THROUGH PERFORMANCE

Our decades of IT service towards businesses in Dubai, experts with a vast knowledge base and the ability to empathize with the client have helped us become sacrosanct in the field of IT maintenance. When it comes to annual maintenance contracts, our clients are entitled to receive quality service as per their convenience through experts in the field of IT service. Our maintenance contract for IT services in Dubai can be one the following:-
  1. Incident Contract: – This is the case where we address an IT issue when there is a need. We are prompt and efficient in this regard.
  2. Monthly Contract: – A contract where we ensure smooth functioning of all your IT equipment on a monthly basis.
  3. Annual Contract: – An annual contract where all the aspects of IT are well reviewed and maintained for further functioning.

CHOOSE US AS YOUR IT MAINTENANCE PARTNER IN DUBAI

Pinnacle is one of the leading top information technology companies in Dubai. Through the assistance of our IT services, your business can be rest assured about all your IT equipment. We are available 24/7 to resolve complaints that might be in cases critical to the business lifeline.
  • Comprehensive contracts are entitled to replacement or repair of defective components
  • Periodic IT assessment helps us provide a real snapshot of your IT resources
  • Annual maintenance Dubai services are carried out by qualified, experienced, and competent engineers technicians.
  • Remote support and monitoring ensure that your systems operate at an efficient performance level
  • Use of right software tools and solutions enables us to help you enhance performance and serve your clients better
  • Annual maintenance saves you on costly repairs or replacement later
Other annual maintenance UAE services provided by our experts include investigating, analyzing, assessing, and resolving:
  • Poor computer performance issues
  • Computer freezes/crashes
  • Password Resets
  • Email/virus issues
  • Network Access Issues
  • Network Connectivity Issues
  • Third party software issues

TESTIMONIALS

“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"

Sunil Balasubramanyam

Finance Analyst - EMI Music Arabia

2018-08-12T12:43:58+04:00

Sunil Balasubramanyam

Finance Analyst - EMI Music Arabia

“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"
"Pinnacle Smart Technologies sets the bar very high in quality of product, service and pricing. They strive to re-invent themselves to keep pace with the changes and advancements in technology. I can always count on my account manager to provide me with good solutions I need at any point of time".

Ajeesh Chandran

IT Manager - Promise Insure

2018-08-13T12:17:06+04:00

Ajeesh Chandran

IT Manager - Promise Insure

"Pinnacle Smart Technologies sets the bar very high in quality of product, service and pricing. They strive to re-invent themselves to keep pace with the changes and advancements in technology. I can always count on my account manager to provide me with good solutions I need at any point of time".
"I probably wouldn't have used Pinnacle if it wasn't for the knowledge, promptness and expertise in the products we use from them. They evaluated our existing solutions, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps"

Arif Mohammad

IT Manager, Culligan

2018-08-13T12:13:20+04:00

Arif Mohammad

IT Manager, Culligan

"I probably wouldn't have used Pinnacle if it wasn't for the knowledge, promptness and expertise in the products we use from them. They evaluated our existing solutions, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps"
"IFFCO has had a strong association with Pinnacle, primarily in the area of providing resources for Application support. We have always found the resources of Pinnacle very committed. There is also a very high flexibility of Pinnacle in their approach to a customer. They continue to remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."

Joydeep Roy

Director of IT - IFFCO

2018-08-13T12:12:40+04:00

Joydeep Roy

Director of IT - IFFCO

"IFFCO has had a strong association with Pinnacle, primarily in the area of providing resources for Application support. We have always found the resources of Pinnacle very committed. There is also a very high flexibility of Pinnacle in their approach to a customer. They continue to remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."
"When it came to our computer system, we were more than willing to find a qualified system integrator to provide us with the right solutions and handle it for us. Since we didn't have the need for a full-time person, Pinnacle was a perfect fit! They reduce so much of our administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have because of their work is something I would recommend to anyone!"

Rajesh Babu

HR and Administration Manager

2018-08-13T12:11:46+04:00

Rajesh Babu

HR and Administration Manager

"When it came to our computer system, we were more than willing to find a qualified system integrator to provide us with the right solutions and handle it for us. Since we didn't have the need for a full-time person, Pinnacle was a perfect fit! They reduce so much of our administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have because of their work is something I would recommend to anyone!"
"Pinnacle has the technical expertise and mindshare we needed coupled with flexibility in the level of support for software solutions. They are quite responsive, prioritizing important issues that arise and dealing with them quickly and effectively".

Jubin

IT Manager – Kenz

2018-08-13T12:10:58+04:00

Jubin

IT Manager – Kenz

"Pinnacle has the technical expertise and mindshare we needed coupled with flexibility in the level of support for software solutions. They are quite responsive, prioritizing important issues that arise and dealing with them quickly and effectively".
"We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime".

Ganesh lyer

Managing Partner – FLC

2018-08-13T12:10:11+04:00

Ganesh lyer

Managing Partner – FLC

"We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime".
"Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative in solving our customized solutions and running our business in a much faster and effective way. Since we are happy with the team and the product, we have upgraded the product to a more convenient, faster and effective solution for our line of business".

P. C. Roy

Finance Manager, ITR Middle East FZCO

2018-08-13T12:09:12+04:00

P. C. Roy

Finance Manager, ITR Middle East FZCO

"Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative in solving our customized solutions and running our business in a much faster and effective way. Since we are happy with the team and the product, we have upgraded the product to a more convenient, faster and effective solution for our line of business".
"I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".

Joshi Tekraj

IT Manager - Indigo Airlines

2018-08-13T12:07:31+04:00

Joshi Tekraj

IT Manager - Indigo Airlines

"I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".
"With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."

Bobby Kapoor

Chef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC

2018-08-13T15:14:05+04:00

Bobby Kapoor

Chef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC

"With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."
"We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."

Ganesh Iyer

Marketing Partner - FLC Marketing

2018-08-13T11:17:21+04:00

Ganesh Iyer

Marketing Partner - FLC Marketing

"We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."
"We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."

Niousha Ehsan

Managing Director - Link Viva

2018-08-13T11:14:49+04:00

Niousha Ehsan

Managing Director - Link Viva

"We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."
"Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control!

Ramez Helou

Founder & CEO - The Academy for sales Excellence Management Consultancy

2018-08-13T11:02:53+04:00

Ramez Helou

Founder & CEO - The Academy for sales Excellence Management Consultancy

"Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control!
"We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".

P. C. Roy

Finance Manager - ITR Middle East FZCO

 

2018-08-13T10:55:23+04:00

P. C. Roy

Finance Manager - ITR Middle East FZCO

 

"We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".
“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”

Mahir Ciftcibasi

TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

2018-08-13T12:44:51+04:00

Mahir Ciftcibasi

TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”
“The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”

Dubai Air Navigation Services

2018-08-13T12:37:08+04:00

Dubai Air Navigation Services

“The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”
"Thank you for your Outstanding Leadership & Project Management. Despite challenging timeline and many deliverables, Pinnacle team remained flexible to accommodate the needs of our business. Thank you for driving operational excellence, partnering with us to make interactions easier and delivering solutions together"

Gaffar Riayaz

IT Manager, Majan Printing and Packaging Company LLC, Ras Al Khaimah

2019-01-31T12:49:42+04:00

Gaffar Riayaz

IT Manager, Majan Printing and Packaging Company LLC, Ras Al Khaimah

"Thank you for your Outstanding Leadership & Project Management. Despite challenging timeline and many deliverables, Pinnacle team remained flexible to accommodate the needs of our business. Thank you for driving operational excellence, partnering with us to make interactions easier and delivering solutions together"
"We are highly impressed with the quality of IT support from Pinnacle over the years. Their skills in project implementation and responsiveness in after-sales support is outstanding. Wishing Pinnacle continued success."

Rinesh Rathnakumar

IT Manager, Seven Seas Steel Industries LLC

2019-01-31T12:57:24+04:00

Rinesh Rathnakumar

IT Manager, Seven Seas Steel Industries LLC

"We are highly impressed with the quality of IT support from Pinnacle over the years. Their skills in project implementation and responsiveness in after-sales support is outstanding. Wishing Pinnacle continued success."
" I have found Pinnacle to be very easy to work with, flexible to accommodate our varied requirements. Their SAP Sales and Support team is reliable and dependable, knowledgeable about our Automotive industry. Pinnacle’s long-standing expertise, for over two decades, in ERP and IT Infrastructure solutions made it easy for us to choose them."

Sunil K Menon

Chief Financial Officer, Livonia International

2019-07-24T13:52:42+04:00

Sunil K Menon

Chief Financial Officer, Livonia International

" I have found Pinnacle to be very easy to work with, flexible to accommodate our varied requirements. Their SAP Sales and Support team is reliable and dependable, knowledgeable about our Automotive industry. Pinnacle’s long-standing expertise, for over two decades, in ERP and IT Infrastructure solutions made it easy for us to choose them."