Facility Management

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End to End facilities Management Software simplifies complex operations, aids costs reduction & improve efficiencies.

INTRODUCTION EFACILITY

  • is a modular facilities management system
  • allows day-to-day management of the processes
  • automates operations
  • provides a management dashboard for critical analysis
  • enables enterprise wide control in the most intelligent and efficient way

Multi Site Multi Organization Concept

  • Site wise concept for multiple sites implementation using a central server
  • Facility managers being able to view any location data quickly by selecting the location/Site on top
  • User privileges can be set defining the sites to be viewed and restricted to each every user and in each and every site.

Principle Concept of Facilities Management

  • The main function of facilities management systems was originally focused on the energy conservation and labor savings through the automation of equipment/asset management.
  • Today, facilities management systems are for achieving safety, livability, energy conservation, labor saving and improving customer service in an integrated environment effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time Optimizing Operation Costs

  • Integrates all various process and procedures onto a single, intelligent network-based software solution
  • Centralized Repository for all the property’s assets, monitoring of budget/expenditure, maintenance records, management reports with KPI etc
  • Enhance the response to tenant’s feedback/response. Automated tracking thereby improving customer service
  • Optimize Operating/Running costs
  • Improve Staff Productivity as the system can intelligently search for data more expeditiously. Staff have then more time to focus on other key issues

Maintenance Management – Features

eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management, Property Management and Computerized Maintenance Management features that facilitates the Asset Managers to track, maintain and manage their assets, properties, facilities and equipments, and get the best performance by them through out their life-cycle.

Assets

  • Assets Tracking
  • Depreciation & Valuation
  • Life-cycle Management

Equipment / Asset Register

  • Maintain complete details of each equipment / asset in a plant or facility
  • Supplier and warranty information of each equipment
  • Tree structure to allow for a parent child relation between equipment
  • No limitation in the no. of equipments
  • Physical characteristics of each equipment including height, width, depth and color
  • Registration and certificate numbers for each equipment
  • Asset Type wise user defined fields
  • Move equipment from one parent (site) to another
  • Track movements of equipment
  • Auto equipment numbering
  • Purchase cost and depreciation calculation

Maintenance

  • In-built PPM Library
  • Preventive (Scheduled) Maintenance
  • Corrective (Ad-hoc) Maintenance
  • Reactive Maintenance & Best Procedures
  • Work Orders Management
  • Routine Inspection
  • Equipment Readings
  • Resource Scheduling
  • Technician/Labor Management
  • Time Cards
  • Downtime
  • Planning

Corrective & Preventive Maintenance Management

  • Tool for monitoring maintenance and repair job request
  • Storage of equipment data
  • Scheduling work orders to perform maintenance jobs – routine/preventive maintenance
  • Provide flexible working methods such as managing work through instant work orders, on demand work orders and preventive maintenance work orders.
  • Generate periodic reports and queries that include charts, database tables, drawing and images

Standard Maintenance Services

  • Allows building of templates for recurring maintenance activities
  • Manual & automatic

Maintenance Job Requests

  • Event of equipment failure
  • Escalation of job request

Work Orders

  • Work orders can be created for every maintenance task
  • Estimated and actual costs for each work order
  • Estimated and actual labor and spare parts required
  • Link external files to print work orders – MS Word, MS Excel, other file format
  • Create work orders from customer’s job requests
  • Resource Scheduling – Scheduling the work for any day, week, month of any year for any equipment, trade or trades person
  • Add history at any time during a job
  • Create work orders from standard jobs
  • Add safety notes and instructions to each work order
  • E-mail escalation on work orders yet to start after due date

History

  • Failure analysis codes
  • Downtime and repair time reporting
  • Full description of each job done
  • Add history without work orders

Readings

  • Store readings of equipments. Eg. hours, kpa, amps etc.
  • Use readings to trigger maintenance policies
  • Calculate average usage rates for all equipment

Downtime

  • Register downtime of all equipment / plant
  • Instantly produce daily and weekly downtime reports for use by management

Maintenance Policy

  • Plan all the work on any preventative maintenance or routine job including all resources. Schedule maintenance by hours, weeks, years, kilometers etc
  • Two type of policy. The first type is calendar based – e.g. days, weeks, months and years. The second type is usage based – e.g. hour meter for hours, odometer for kilometers, weight meter for tones, etc
  • Create work orders for the created policies when they are due. By running the activator, MMS will select the maintenance policies that are overdue or due in the near future and turn them into work orders for each equipment
  • Labor resource requirement and spare part requirement planning
  • Provide an area where you can store all your standard jobs. A standard job is a job that is planned (resourced), but not scheduled on a routine basis. The standard job can be turned into a work order when required

Procurement

  • Vendor Management
  • Contracts Management
  • Alerts on Contracts nearing expiry
  • SLA Management
  • Rate Contracts
  • Purchase Requisition with approval process
  • Alerts on Rate Contracts nearing expiry
  • RFQs & Quotations
  • Quotation Analysis and Order Placement

Contracts Management

  • Contracts storage and retrieval with attachments
  • For Scheduled and Corrective Maintenance Service, Procurement, Projects etc.
  • Vendor Details, Contract Details, Terms of Payment, Contract & Warranty Period, Insurance Details etc
  • Service Level Agreement (SLA) for the contract can be defined
  • Three levels of Auto Reminders for Contract End, Warranty End
  • To link to one or more facilities
  • Provision to store Contract Sum and the variations

Service Level Agreements (SLA)

  • SLA or Service Level Agreement can be defined for any job type and priority combination
  • Analysis and escalation can be set against “Status” codes
  • Status can be “Response”, “Start of Work”, “Completion” etc
  • Escalation time and the person to escalate can be defined
  • SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a Work Order directly
  • SLA analysis and escalation can be done for internal work orders also

Rate Schedules

  • Rate schedules can be linked to Contracts
  • Revisions to rates are allowed and also cancelled
  • Work Orders pick up Trade wise rates for Supplier
  • Purchase Orders pick up Item wise rates for Supplier
  • Report to list Rate schedules nearing expiry

Stores Inventory Management

  • Master Inventory list
  • Purchase Requisition
  • Ordering
  • Inward / Returns / Issues
  • Multi-warehouse
  • Min/Max/Levels
  • Online Stock updates
  • Automated re-ordering / alerts
  • Conversion of asset to stores item
  • Conversion of store item to asset
  • Spare life cycle tracking and scrap management

Stores

  • Record all the spare parts for maintenance/repair purpose
  • Charge out spare parts to customers
  • Create purchase orders for store purchase
  • Manage all suppliers and contracted rates for spares
  • Analyze the usage of all spare parts
  • Item re-order alert

Stores Inventory Management

  • Quality Inspection during item receipt
  • FIFO policy to manage perishable / non-perishable items
  • Material request and transfer within site and other sites
  • Goods-in-transit tracking between sites
  • Fuel management feature
  • Stock variance approval workflow
  • Write In / Write Off entry for stock adjustment

Others

  • Budgets, Forecasts
  • Invoicing
  • Keys Management
  • Time Cards
  • Six level Asset tree
  • Multi-site, Multi-Organization

Property

  • Lease / Tenant Info
  • Tenant Billing
  • Score card

Invoicing

  • Generate invoice for a work order, or for ad-hoc invoicing
  • MMS quote cost directly from the work order or use the quoted price on the invoice
  • Maintain discounts for each supplier. This will show on all invoices for that customer
  • Trade labor costs can be charged out differently to each customer

Key Management

  • Manage all the keys of a company
  • Who has keys, what keys are they
  • Track how often people lose keys

eFACiLiTY Mobile

  • eFACiLiTY Mobile Online which helps to improve the efficiency of the Maintenance Team by triggering the work orders directly to trades men’s mobile device.
  • The online version of eFACiLiTY Mobile runs on devices using GPRS / WiFi and connects to the eFACiLiTY server application to access the live data and perform live operations.
  • The new eFACiLiTY Mobile Online application work on multiple platforms like iPAD, iPhone, Android, Blackberry.

eFACiLiTY Mobile – Features

Functionalities implemented in the Mobile platform are:

  • Asset Tracking
  • Help Desk Operations
  • Meter Readings
  • Work Order Processing
  • Inspections
  • Inspection and Audits
  • Facility Booking
  • Visitor Registration
  • eFACiLiTY works on the following operating systems:
  • Microsoft Windows Mobile 5, 6, 6.1, 6.5
  • Microsoft Windows Phone 7.0, 7.5
  • Apple iOS 4+
  • Google Android 2.3+, 4.0+
  • BlackBerry OS 6+
  • Tablet OS 1+

Work Order Processing

  • View assigned work orders and Update completed work details
  • View assigned work orders and Update completed work details
  • Update Consumables utilized against the work order

Meter Readings

  • Record tenant meter readings for Tenant Billing
  • View consumption details

Asset Tracking

  • Asset creation by capturing basic equipment details
  • Periodic asset validation by comparing the data captured in the mobile / PDA device against the asset register and Asset movement capture

Work Order Processing

Helpdesk Calls

  • Record or Report Calls, Requests and Issues ,View assigned calls
  • Update findings, call related response Complete assigned calls
  • Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between Failures), Overdue PM Work Orders, Maintenance Cost variance etc
  • Provision to drill-down and view detailed report
  • To create Custom KPIs and KPI Charts and associate detailed drill-down reports
  • Site wise KPIs
  • Custom KPIs can be linked to menus and privileges can be defined.
  • Provision to auto-refresh to show latest data.
  • Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

  • Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between Failures), Overdue PM Work Orders, Maintenance Cost variance etc
  • Provision to drill-down and view detailed report
  • To create Custom KPIs and KPI Charts and associate detailed drill-down reports
  • Site wise KPIs
  • Custom KPIs can be linked to menus and privileges can be defined
  • Provision to auto-refresh to show latest data.
  • Gauges, Bar charts, Pie-charts etc available

Pivot Grid Report

Drawing & Document Management

  • eFACiLiTY’s drawing and document management system is a digital management tool to store, track and manage information of all the drawings, documents, manuals, software etc. associated with the facility / building systems.
  • The floor plans, equipment drawings, building plans, technical drawings, wiring diagrams, network diagrams etc. can be securely maintained and managed via the system.

Drawing & Document Management – Features

  • Facility / Equipment wise drawings and documents
  • Multiple drawings and documents for each entity
  • Secured access
  • Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
  • Detailed search options for searching based on facility, equipment, level, manufacturer, type of file etc.

Software Specifications

  • Microsoft’s .NET Framework
  • Browser based thin-client interface
  • Supports Oracle/MSSQL/MSSQL Express
  • Email, SMS, MMS Messaging
  • Cross browser compatible
  • Language of your choice
  • Supports MS Exchange, LDAP
  • Building Management Systems (BMS) Integration
  • Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
  • PDA extension with Microsoft Pocket PC
  • Table, Field, Activity wise Audit Trail
  • Security Policy Management

TESTIMONIALS

“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"

Sunil Balasubramanyam

Finance Analyst - EMI Music Arabia

2018-08-12T12:43:58+00:00

Sunil Balasubramanyam

Finance Analyst - EMI Music Arabia

“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"
"Pinnacle Smart Technologies sets the bar very high in quality of product, service and pricing. They strive to re-invent themselves to keep pace with the changes and advancements in technology. I can always count on my account manager to provide me with good solutions I need at any point of time".

Ajeesh Chandran

IT Manager - Promise Insure

2018-08-13T12:17:06+00:00

Ajeesh Chandran

IT Manager - Promise Insure

"Pinnacle Smart Technologies sets the bar very high in quality of product, service and pricing. They strive to re-invent themselves to keep pace with the changes and advancements in technology. I can always count on my account manager to provide me with good solutions I need at any point of time".
"I probably wouldn't have used Pinnacle if it wasn't for the knowledge, promptness and expertise in the products we use from them. They evaluated our existing solutions, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps"

Arif Mohammad

IT Manager, Culligan

2018-08-13T12:13:20+00:00

Arif Mohammad

IT Manager, Culligan

"I probably wouldn't have used Pinnacle if it wasn't for the knowledge, promptness and expertise in the products we use from them. They evaluated our existing solutions, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps"
"IFFCO has had a strong association with Pinnacle, primarily in the area of providing resources for Application support. We have always found the resources of Pinnacle very committed. There is also a very high flexibility of Pinnacle in their approach to a customer. They continue to remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."

Joydeep Roy

Director of IT - IFFCO

2018-08-13T12:12:40+00:00

Joydeep Roy

Director of IT - IFFCO

"IFFCO has had a strong association with Pinnacle, primarily in the area of providing resources for Application support. We have always found the resources of Pinnacle very committed. There is also a very high flexibility of Pinnacle in their approach to a customer. They continue to remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."
"When it came to our computer system, we were more than willing to find a qualified system integrator to provide us with the right solutions and handle it for us. Since we didn't have the need for a full-time person, Pinnacle was a perfect fit! They reduce so much of our administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have because of their work is something I would recommend to anyone!"

Rajesh Babu

HR and Administration Manager

2018-08-13T12:11:46+00:00

Rajesh Babu

HR and Administration Manager

"When it came to our computer system, we were more than willing to find a qualified system integrator to provide us with the right solutions and handle it for us. Since we didn't have the need for a full-time person, Pinnacle was a perfect fit! They reduce so much of our administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have because of their work is something I would recommend to anyone!"
"Pinnacle has the technical expertise and mindshare we needed coupled with flexibility in the level of support for software solutions. They are quite responsive, prioritizing important issues that arise and dealing with them quickly and effectively".

Jubin

IT Manager – Kenz

2018-08-13T12:10:58+00:00

Jubin

IT Manager – Kenz

"Pinnacle has the technical expertise and mindshare we needed coupled with flexibility in the level of support for software solutions. They are quite responsive, prioritizing important issues that arise and dealing with them quickly and effectively".
"We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime".

Ganesh lyer

Managing Partner – FLC

2018-08-13T12:10:11+00:00

Ganesh lyer

Managing Partner – FLC

"We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime".
"Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative in solving our customized solutions and running our business in a much faster and effective way. Since we are happy with the team and the product, we have upgraded the product to a more convenient, faster and effective solution for our line of business".

P. C. Roy

Finance Manager, ITR Middle East FZCO

2018-08-13T12:09:12+00:00

P. C. Roy

Finance Manager, ITR Middle East FZCO

"Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative in solving our customized solutions and running our business in a much faster and effective way. Since we are happy with the team and the product, we have upgraded the product to a more convenient, faster and effective solution for our line of business".
"I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".

Joshi Tekraj

IT Manager - Indigo Airlines

2018-08-13T12:07:31+00:00

Joshi Tekraj

IT Manager - Indigo Airlines

"I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".
"With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."

Bobby Kapoor

Chef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC

2018-08-13T15:14:05+00:00

Bobby Kapoor

Chef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC

"With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."
"We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."

Ganesh Iyer

Marketing Partner - FLC Marketing

2018-08-13T11:17:21+00:00

Ganesh Iyer

Marketing Partner - FLC Marketing

"We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."
"We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."

Niousha Ehsan

Managing Director - Link Viva

2018-08-13T11:14:49+00:00

Niousha Ehsan

Managing Director - Link Viva

"We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."
"Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control!

Ramez Helou

Founder & CEO - The Academy for sales Excellence Management Consultancy

2018-08-13T11:02:53+00:00

Ramez Helou

Founder & CEO - The Academy for sales Excellence Management Consultancy

"Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control!
"We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".

P. C. Roy

Finance Manager - ITR Middle East FZCO

 

2018-08-13T10:55:23+00:00

P. C. Roy

Finance Manager - ITR Middle East FZCO

 

"We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".
“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”

Mahir Ciftcibasi

TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

2018-08-13T12:44:51+00:00

Mahir Ciftcibasi

TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”
“The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”

Dubai Air Navigation Services

2018-08-13T12:37:08+00:00

Dubai Air Navigation Services

“The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”