Trends impacting Midsize Companies for 2020
Rethink Business ModelsInnovative operational, business and organizational models will be required to improve competitive advantage and customer experience. Experience-centric models will engage data, automation [RPA] and Artificial Intelligence [AI] to sense what the customer needs; it will then provide timely and the right experience for the customer. To effectively do this, businesses must use the right tools, skillsets and build effective technology partnerships. Go Digital – Digital initiativesIDC predicts that by 2023, 50% of midsize companies will consider digital transactions and communication critical to their business. The right investment in technology and skillsets will improve productivity, efficiency, innovation. It is important to align your digitalRead More →
