Support Services

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DUBAI, UAE - JANUARY 10: Beautiful aerial view of Dubai Marina just after the sunset in Dubai January 10, 2014



We are an IT Outsourcing company in Dubai with 20 years of experience in providing quality IT support services to different businesses in Dubai, UAE. Over our years of experience and IT support service in Dubai, we’ve ensured that our clients have trusted and continued availing our service of providing quality IT Support services in Dubai. Thus we have managed to earn the name of being a committed IT service company providing support consultants in Dubai. We also offer 24/7 IT Helpdesk services for issues that need to be addressed instantly.

We have succeeded in outsourcing our entire service of providing IT support in Dubai to our clients. And we have kept providing the same level of quality support service to the best of our abilities.

Outsource your company to Pinnacle and gain the benefits of availing quality IT support services in Dubai. As one of the leading IT service companies in Dubai, you can expect IT support and helpdesk services through annual, adaptive support and IT maintenance company contracts in Dubai. These will include regular onsite visits, remote IT support on-demand assistance, disaster planning and recovery as well as rapid response capabilities.


Remote Monitoring and Support: 24/7 remote monitoring of the critical IT environment and remote support to respond to safeguard your investments, address issues, and ensure no critical system downtime.

Annual Maintenance and Support Contracts: Customized service contracts to suit your requirements including onsite, remote, rapid response, and incident based services.

Managed IT Services: Outsource IT Management/Helpdesk and resources (long and short term)

Extended Warranty for your IT Equipment in Dubai: Enhanced cover for critical IT equipment.

Consultancy Services: Requirement Analysis, Network Design, RFQ creation, ISP service offerings, IT security audit, IT staffing, IT infrastructure setup and relocation, and training


  • “The knowledge, experience and persistence shown by staff of Pinnacle Computer Systems enabled us to overcome the time tribulations of our deal and get to the finish line in time. They are truly experts in software and IT services. We highly recommend Pinnacle Computer Systems, and would gladly use them again in the future projects. ”

    Dubai Air Navigation Services
    Dubai Air Navigation Services
  • “IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particular, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt"

    Sunil Balasubramanyam
    Sunil BalasubramanyamFinance Analyst - EMI Music Arabia
  • “I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation.”

    Mahir Ciftcibasi
    Mahir CiftcibasiTMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont
  • "Pinnacle has a long association with IFFCO primarily in the area of providing resources for Application support. We have always seen that resources from Pinnacle are very committed. Also there is a very high flexibility of Pinnacle in their approach to Customer. They remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach."

    Joydeep Roy
    Joydeep RoyDIrector IT - IFFCO
  • "We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is Great in the areas of Software Solutions, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way. Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business".

    P. C. Roy
    P. C. RoyFinance Manager - ITR Middle East FZCO
  • "Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control! I highly recommend Pinnacle as the partner of choice for your IT and Software Solutions."

    Ramez Helou
    Ramez HelouFounder & CEO - The Academy for sales Excellence Management Consultancy
  • "We would like to thank Pinnacle for the excellence service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us to better  serve our clients and keeps us ahead of the competition."

    Niousha Ehsan
    Niousha EhsanManaging Director - Link Viva
  • "We used to have regular issues with our IT Infrastructure. Signing and Annual Support Contract with Pinnacle, our issues resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime."

    Ganesh Iyer
    Ganesh IyerMarketing Partner - FLC Marketing
  • "With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2 Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way."

    Bobby Kapoor
    Bobby KapoorChef Partner - Cartalyst Solutions/Aroma & Spice Catering LLC
  • "I am proud to personally recommend the services of Pinnacle to organizations seeking a top-notch provider who can quickly and efficiently, deploy an effective solution. They were extremely easy to work with in all aspects while providing us with a call center solution. They have shown their excellence in delivering promises what we have made to our valued customers and maintained the standards of quality".

    Joshi Tekraj
    Joshi TekrajIT Manager - Indigo Airlines


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